Newport Beach, CA Account Representative Job
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PAY RANGES: Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.
BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations. Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.
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Why You'll Love This Job
At Your Service is a special division of Go Rentals, the only automobile rental company catering to the private aviation industry and 5-star resort properties. The At Your Service team is often the first point of contact for guests and partners alike, thus we are seeking only the best and brightest to fill
this role.
This is a call center, telephone-based guest services position. The right person will assist us by supporting the needs of our field employees, partners and guests nationwide. This includes, but is not limited to, making reservations, sales and upgrades, creating solutions when guests’ issues arise, and accommodating different types of guests and rental requests. This individual is accountable for fulfilling department sales goals and service standards, and profitability goals.
Full-Time Employee Company Benefits
this role.
This is a call center, telephone-based guest services position. The right person will assist us by supporting the needs of our field employees, partners and guests nationwide. This includes, but is not limited to, making reservations, sales and upgrades, creating solutions when guests’ issues arise, and accommodating different types of guests and rental requests. This individual is accountable for fulfilling department sales goals and service standards, and profitability goals.
Full-Time Employee Company Benefits
- Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees
- Medical - Discounted rates for individual employees
- $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
- Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state (ie California, Hawaii, New Jersey, and New York) for individual employees
- Employee Assistance Program
- Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
- Identity Theft Assistance Services
- Travel Assistance
- Pharmacy Discount Programs through CVS, Prudent RX & Good RX
- Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge!
- 401(k) Retirement Program
- 2 Weeks accrued Vacation with cash out program after 1st year
- Generous Sick and Safe accrued time off program
- Paid Holidays (7)
- Paid Birthday off
- Cell Phone Pay of $40.00 a Month for hourly employees
- Employee Discounts for Auto Rentals (Friends & Family)
- Employee Wholesale Auto Purchase Program
- Perks@Work Program Member Ship - thousands of discounts for just about everything!
- Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
- Access to a full library of hundreds of online professional career training, from sales to software and nearly everything in between
Responsibilities
- Grows and expands At Your Service base of business by building and maintaining rapport with key contacts, identifying new opportunities, delivering exemplary service, driving sales
- Anchors the Call Center and responds to all inquiries, book reservations in concert with field locations, provide service execution for reservations booked
- Ensures every guest has an exceptional experience as it relates to Go Rentals
- Answers incoming guest telephone calls in a courteous and professional manner
- Follow-up with leads by calling and emailing guests throughout the day. Is solution-oriented
- Understands and communicates information regarding Go Rentals products, services, and policies to new and existing clients
- Possesses and maintains thorough knowledge of our fleet
Skills & Qualifications
- Must have a Valid Unrestricted Driver’s License
- Must have one to two years of driving experience and be insurable
- Must be 21 years of age or older (Not Montana or Hawaii)
- Experience in Sales and Customer Service. Hospitality or Aviation industry experience preferred
- Excellent Communication Skills
- Previous Tele-Sales and/or Guest Relations Experience strongly preferred
- Minimum of a high school diploma or GED equivalent. College degree preferred
- This job requires working evenings and weekends when needed. Shifts may cover any period between 05:00 am PST until 22:00 PST
PAY RANGES: Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.
BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations. Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.